ITIL Foundation Training for IT Professionals

279 Enrolled

20 Hours

$39.00$1,790.00

You save 97%

29 Lessons (20h)

Course Focus
Service Management as a practice
The concept of good practice
The concept of a service & Service Management
Define processes, roles and functions.
The Service Lifecycle
Understand the Service Lifecycle and its key concepts
Understand the business value of the phases.
Key concepts and definitions
Understanding the key terminology, the key concepts of Service Management, key principles and models.
Service Strategy
What is Service Strategy?
Understand the goals & objectives of Service Strategy
Understand the 4 main activities of Service Strategy
Basic overview of value creation through services
Overview 3 Service Strategy processes.
Service Design
Importance of people, processes, products & partners
Understand the five major aspects of Service Design
Understand the different sourcing approaches
Overview of the 7 Service Design processes.Service Transition
Explain the Service V model
Overview of Service Transition processes.
Service Operation
IT Service versus technology components
Quality of Service versus cost of service
Reactive versus proactive
Overview of the Service Transition processes
Objectives of Continual Service Improvement
The 7 step improvement process.
Functions
The Service Desk; Technical Management
Application Mgmt; IT Operations Mgmt.
Roles
Process owner; Service Owner; RACI model in determining organisational structure.
Technology and Architecture
Requirements for an integrated set of Service Management technology
How Service automation assists with integrated processes.

DescriptionInstructorImportant DetailsRelated Products

Build a Structured IT Service Using the World-Renowned Information Technology Infrastructure Library

Vizual Coaching AcademyVizualcoaching is an institution of passionate and talented educationists who support over 300,000 students around the world. The institution consists of more than 180 individuals all specializing in their own aspects of combining education with technology. Recognized as a brand that focuses on innovation, technology, and psychology, Vizualcoaching is a market leader in the development and delivery of online education. For more information on this course and instructor, click here..

Description

Businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy. Beginning with an assessment of your current IT service offering, you’ll be ready to take the ITIL Foundation exam by course’s end.

Begin the process of planning & migrating to an ITIL-based service operation
Define a service strategy that meets the needs of your users
Access 20 hours of ITIL-certified training
Gain a working knowledge of the ITIL framework & its applications to streamline IT service provision
Improve job performance, especially with businesses already using ITIL to manage delivery
Prepare for the ITIL Foundation exam to become certified as an ITIL Practitioner

Specs

Details & Requirements

Length of time users can access this course: 6 months
Access options: web streaming, mobile streaming
Certification & exam fees not included
Redemption deadline: redeem your code within 30 days of purchase
Experience level required: all levels

Compatibility

iPad
iPhone
Mac
Windows
Processor: 1 gigahertz (GHz)
RAM: 1 GB
Operating systems: Windows 7, Windows 8, iOS
Browsers: Internet Explorer 11, Google Chrome, Safari 8, Mozilla Firefox

Terms

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